Online Video Counseling

Online Video Counseling

Online Video Counseling or “Telecounseling” via video or phone is a viable form of treatment to promote continuity of care when the client or the practitioner cannot physically be present in the practitioner’s office. This will be real-time counseling or life coaching by computer, tablet or phone at a scheduled appointment time.

Online Video Counseling is very effective for most clients but may not be the best venue for some people.

Online Video Counseling Procedure:

1 – Make an appointment as usual through our office at (919-260-5830)
Request Telecounseling with your counselor or life coach.

2 – Register for Clocktree:  We will send you an email or text to register for CLOCKTREE (our HIPPA compliant platform).  Follow the simple instructions to complete the registration process.

3 – Intake Forms:  Once registration is complete, you will receive an email from Clocktree with the fillable Intake Forms required for your appointment. Please follow these steps to complete and return these forms as soon as possible.:

  • Download each form to your desktop and type in your information in order to complete and sign each one.  The Intake form requires information and the others only require signature and date at the end of each. They will open in a new window.

  • Save the COMPLETED forms to your device (laptop) using “Ctrl.S”

  • Return to the Clocktree Message window

  • Click in the field indicated to Reply to the message sent with forms and upload the completed forms from your device by clicking ‘ADD FILES’ and selecting them from your device. 

  • After the forms have loaded as an attachment, click ‘Send’ to return the message with documents attached.

4 – AFTER receiving your intake documents, we will send you an email invitation for a CLOCKTREE video session (counseling or coaching).  The email will provide the day, time of appointment and live link for your session. Please ‘accept’ the invitation, but do not click on the link until the time of your appointment.

Day/Time of Session

  • Set up your computer or device having your audio turned on (lower right corner)

  • Have payment information handy for invoice to be sent at conclusion of session

  • At the time of your session, click on the live link provided in the email sent earlier and you will be in the online video ‘waiting room’

  • Wait until your provider joins you online.  If there is a long delay, or your provider does not join you within 5 minutes of your scheduled session, please call our office at 919-260-5830

  • Plan to end your session after 50 minutes as usual